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Terms and Conditions

Order

  • All orders placed on this website are subject to acceptance in accordance to the terms & condition.
  • We do not offer direct access to the details of your purchase on this website. Therefore, it is recommended to print out the "proof of purchase" e-mail for your records. If you want to get detailed information about your previous purchases, please contact us.
  • With your command and control, you make an offer, the goods in the quoted price is subject to the terms and conditions.

 

Shipping

  • We offer free delivery within India, for orders outside the country delivery charges are beard by the customers according to their respective countries import taxes and other applicable charges.
  • As most of our products are customized ones, you will received your ordered goods within 10 days of the date we received your order excluding public holidays.
  •  We strive to deliver the goods in the schedule, but delays are sometimes inevitable due to unforeseen factors.
  • All our products are insured, so your product is safely secured until it reaches your door step.
  • The risk of loss and damage of products passes to you on the date when the products are delivered to you.
  • We will not be held responsible for any loss you may suffer on account of late delivery or cancellation of your order. You can contact us if you have any questions regarding your delivery issues at support@Caitali.com.
  • It is recommended that in your order to us the delivery address are not passed on to third parties.

 

The acceptance of the order / payment

  • Caiitali offers several methods to make payments for your order: Credit Card & Debit Card, Net Banking and cash on delivery.
  • No order will be shipped until we received your full payment except COD orders.
  • Prices are subject to change without prior notice & according to the market price of gold, silver & other respective materials.
  • Goods are subject to availability. If we fail to deliver the goods for any reason, we will inform you so as soon as possible. A full refund will be given if you have already paid for the goods.
  • Title to all products purchased on this website is provided upon delivery of the products provided that we have received, processed, and made full payment of the products.
  • All prices including VAT (where applicable) at the appropriate current rates and shipping costs, unless expressly provided.
  • Caitali.com may in its discretion refuse an order in such a case received money from you will be deposited within 30 days to your nominated account.
  • You acknowledge that, in all cases, Caitali.com is not responsible to you for any losses, damages, expenses or other claims that you may incur.
  • You agree to indemnify against all costs and expenses incurred for the payments to us when payment is illegal.

 

Returns and Exchanges

  • We offer a full no questions asked refund within 30 days of delivery except on customized goods. The return policy is limited to items that have not been tempered from their original condition with tags, as described on the website and with original certification (if applicable). Please contact us to discuss this issue, because the management has the ability to reject these restrictions on a case by case basis. Products which are laser inscribed with personal messages are not included in return policy.
  • Refund requests will only be confirmed when you return the item in its original condition, unworn and with original packaging and certificate. Non-Return of the certificate price will be charged to replace the certificate, and may require an additional fee for the new packaging and other charges.
  • If the purchased jewelry has been altered or modified in any way by the customer, other jeweler or any other third party, return policy does not apply and the item is non-refundable.
  • Each ring engraved with Cubic Zirconia or gemstones dropped or lost are not covered by our return policy and not a replacement warranty. We strongly believe that the jewelry provided is to be protected against such incidents. Our advice for you is to check your item when it arrives and inform us for defects or damages, In such case you can contact us on support@caitali.com.

 

We reserve the right to modify these terms at any time. All these changes gets effective immediately upon posting on the website and it is your responsibility to read the terms and conditions when you use this website to make any purchase or any other personal use.